📦 Shipping & Delivery Policy

 We strive to ensure your TIVI Beam order reaches you safely and efficiently, no matter where you are in the world. Please review our shipping terms carefully before placing an order. 

🌐 Shipping Options 

Free Standard Shipping We offer free shipping to most countries. However, certain remote areas may not be serviceable. If your region is not eligible for delivery, we will contact you promptly to arrange alternatives. Expedited Shipping (Optional) We also offer express shipping via trusted courier partners. Expedited shipping costs will be calculated at checkout. 

🕒 Processing & Delivery Time

 Processing Time: 1–4 business days Estimated Delivery Time: 5–45 business days, depending on your location and selected shipping method. 

🔍 Tracking & Delivery Status 

Tracking details are provided once your order is dispatched. Please allow up to 5 business days for tracking to update. In some countries, tracking may be handed off to local carriers and third-party logistics, which can cause delays in updates. If tracking appears inactive or delayed, we suggest checking with your local customs office or postal service for additional insight. 

⚠️ Customs Duties & Import Taxes

 Buyers are solely responsible for all applicable customs duties, VAT, import taxes, and tariffs imposed by their country. If you cannot or are unwilling to pay these charges, please do not place an order. 

🚫 Failure to pay duties or taxes on time may result in delayed delivery or loss of the package. This is not a valid reason for cancellation or refund. Special Note on Duties: All Countries: All taxes, duties, and import-related costs must be paid by the customer. 

 ❗ Address Accuracy & Non-Delivery 

Please ensure your shipping address, ZIP/postal code, and phone number are correct at checkout. We are not responsible for delivery failures or lost packages due to: Incorrect/incomplete address Recipient unavailability Missed customs clearance Failure to pick up the package within the holding time 

 🚫 Orders cannot be canceled or modified after dispatch. 

 📉 Delays & Force Majeure

Delays due to customs clearance, flight schedules, weather, national holidays, or global events such as pandemics and wars are beyond our control. While we strive to deliver promptly, we do not issue refunds due to delayed delivery under these circumstances. If a package is officially confirmed lost by the logistics provider or local postal authority, we will resend or refund your order accordingly. 

 🔁 Returns & Shipping Costs Customers are responsible for return shipping costs. All shipping fees are non-refundable. 

 If you have any further questions, feel free to contact our support team using the contact form.